Refund policy

Last Updated: June 30, 2026

At Topxon, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

This Return & Refund Policy explains our return eligibility, return process, return shipping responsibilities, refund timeline, and customer support procedures for purchases made through www.topxon.com.

1. 30-Day Return Policy

We offer a 30-day return policy.

You may request a return within 30 days after the date your order is delivered.

To qualify for a return, the item must meet all of the following conditions:

  • Be unworn, unused, and in its original condition.

  • Have all original tags attached.

  • Be returned in its original packaging.

  • Be accompanied by a valid proof of purchase, such as your order number or purchase confirmation.

Items that do not meet these requirements may not qualify for a refund.

2. How to Request a Return

To request a return, please contact our Customer Support team within 30 days after delivery.

Email: hello@topxon.com

To help us process your request efficiently, please include:

  • Your order number.

  • The email address used when placing the order.

  • The reason for the return request.

  • Photos of the item if the return involves damage or a product issue.

Once your request has been reviewed, we will provide return authorization together with detailed return instructions.

Please do not send any item back without receiving return authorization from our Customer Support team. Unauthorized returns may not be accepted or processed.

3. Return Method

Returns are accepted by mail only.

After receiving return authorization, please carefully follow the return instructions provided by our Customer Support team.

For your protection, we recommend using a shipping service that provides tracking information and retaining the tracking number until your return has been fully processed.

4. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

Customer Responsibility

Customers are responsible for return shipping costs when returning products for reasons including:

  • Ordering the wrong size.

  • Ordering the wrong color.

  • Change of mind.

  • Personal preference.

  • No longer wanting the item.

Topxon Responsibility

Topxon will cover reasonable return shipping costs or provide a prepaid return shipping label when the return is the result of:

  • A defective item.

  • A damaged item.

  • An incorrect item shipped by us.

Where applicable, return shipping instructions or a prepaid return label will be provided by our Customer Support team.

5. Damaged, Defective, or Incorrect Items

Please inspect your order promptly upon delivery.

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible, preferably within 48 hours of delivery.

Please include:

  • Your order number.

  • Clear photographs of the item.

  • Photos of the packaging.

  • Images showing the damage or issue.

Once we review the information provided, we will work with you to resolve the issue as quickly as possible through an appropriate solution, which may include a replacement, refund, or another suitable resolution.

6. Non-Returnable Items

For hygiene, customization, and product condition reasons, certain items cannot be returned.

These include:

  • Products marked as Final Sale or Non-Returnable on the product page.

  • Gift cards.

  • Personalized or custom-made products.

  • Items that have been worn, washed, used, altered, damaged after delivery, or returned without their original tags or packaging.

If you are unsure whether an item is eligible for return, please contact our Customer Support team before submitting a return request.

7. Exchanges

We do not offer direct exchanges.

If you would like a different size, color, or style, we recommend returning the eligible item in accordance with this policy and placing a new order after your return has been approved.

For damaged, defective, or incorrectly shipped products, please contact our Customer Support team so we can review your case and provide an appropriate solution.

8. Refunds

Once we receive your returned item, it will be inspected to confirm that it meets the eligibility requirements outlined in this policy.

After the inspection is complete, we will notify you by email of the outcome of your refund request.

If your return is approved, your refund will be issued to the original payment method used for the purchase.

Refunds are typically processed within 7–10 business days after the returned item has been received, inspected, and approved.

Please note that your bank, credit card issuer, or payment provider may require additional time to post the refunded amount to your account.

This refund processing timeline is consistent with our published Payment Policy.

9. Original Shipping Charges

Shipping charges paid at checkout are generally non-refundable unless the return is the result of:

  • A defective item.

  • A damaged item.

  • An incorrect item shipped by Topxon.

  • Another error caused by Topxon.

If your return qualifies under one of these circumstances, any eligible original shipping charges will be refunded together with your approved refund.

10. Restocking Fee

Topxon does not charge a restocking fee for eligible returns.

11. Return Address

Returns should only be sent after you have received return authorization and return instructions from our Customer Support team.

Return Address

Topxon
5869 Pine Tree Dr
Miami Beach, FL 33140
United States

Please include your order number or return authorization information inside the package to help us identify and process your return as quickly as possible.

Returns sent without prior authorization may experience delays or may not be accepted.

12. Customer Support

If you have any questions regarding returns, refunds, damaged products, exchanges, or return eligibility, our Customer Support team is happy to assist.

Brand Name
Topxon

Website
www.topxon.com

Email
hello@topxon.com

Phone
+1 301-235-2123

Business Address

5869 Pine Tree Dr
Miami Beach, FL 33140
United States

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM ET

Saturday: 9:00 AM – 3:00 PM ET

Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.

Policy Consistency

This Return & Refund Policy should be read together with our Payment Policy, Shipping Policy, Privacy Policy, and Terms of Service.

These policies work together to provide clear information regarding purchases, payments, shipping, returns, refunds, and customer support, helping ensure a transparent and reliable shopping experience for every customer.