Shipping policy
Last Updated: June 30, 2026
Thank you for shopping with Topxon.
This Shipping Policy explains how we process, ship, and deliver orders placed through www.topxon.com. Please read this policy carefully before placing an order.
1. Order Processing Time
All orders are processed within 1–3 business days.
Business Days
Monday – Friday (excluding U.S. public holidays)
Order Cut-Off Time
6:00 PM ET
Orders placed after 6:00 PM ET will begin processing on the next business day.
During holidays, promotional events, or periods of unusually high order volume, processing times may be extended. If a significant delay occurs, we will notify you using the email address associated with your order.
2. Shipping Destination
We currently ship orders within the United States.
Shipping availability may vary depending on the delivery address, product availability, and shipping options displayed during checkout.
Please ensure that your shipping address is complete and accurate before placing your order to help avoid delays or delivery issues.
3. Estimated Delivery Time
The total estimated delivery time consists of:
Order Processing Time + Shipping Transit Time
United States Standard Shipping
-
Order Processing Time: 1–3 business days
-
Shipping Transit Time: 6–9 business days
-
Estimated Total Delivery Time: 7–12 business days
Delivery times are estimates only and may vary due to weather conditions, carrier operations, holidays, high order volume, address verification, or other circumstances beyond our reasonable control.
4. Shipping Costs
We offer Free Standard Shipping on eligible orders delivered within the United States unless otherwise stated during checkout.
If shipping charges apply, the applicable shipping cost will be clearly displayed during checkout before payment is completed.
Any available shipping promotions or discounts will also be displayed at checkout.
5. Order Tracking
Once your order has been shipped, we will send a shipping confirmation email containing tracking information, where available.
Tracking information may require 24–72 hours to become available after the shipment has been accepted by the carrier.
If your tracking information has not updated after 72 hours, please contact our Customer Support team and we will be happy to assist you.
6. Shipping Carriers
Orders are shipped through trusted shipping carriers and logistics service providers based on the shipping destination and operational requirements.
We work with reliable delivery partners to help ensure orders are processed, shipped, and delivered efficiently.
Carrier selection may vary depending on the destination, package size, and shipping service available at the time of dispatch.
7. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully verify your:
-
Full name
-
Street address
-
Apartment, suite, or unit number (if applicable)
-
City
-
State
-
ZIP code
-
Phone number
-
Email address
If an incorrect or incomplete shipping address is provided, delivery may be delayed, returned to the carrier, or become undeliverable.
If you notice an error after placing your order, please contact our Customer Support team as soon as possible at hello@topxon.com.
While we will make reasonable efforts to update your shipping information before dispatch, we cannot guarantee changes once an order has entered processing or has been shipped.
8. Lost, Delayed, or Missing Packages
If your shipment appears delayed, lost, or is marked as delivered but has not been received, please contact us as soon as possible.
To help us investigate, please provide:
-
Your order number
-
Your tracking number (if available)
-
A brief description of the issue
Before contacting us, we recommend that you:
-
Verify the shipping address on your order confirmation.
-
Check around your mailbox, front door, porch, or other delivery locations.
-
Ask household members, neighbors, building management, or reception staff if they accepted the package.
-
Contact the shipping carrier for additional delivery information.
We will work with the shipping carrier to investigate the shipment and help determine the most appropriate resolution.
9. Failed Delivery or Returned Packages
A shipment may be returned if:
-
The shipping address is incorrect or incomplete.
-
Delivery attempts are unsuccessful.
-
The package is refused by the recipient.
-
The carrier is unable to complete delivery.
If a package is returned to us, we will contact you using the email address associated with your order.
Additional shipping charges may apply if reshipment is requested due to an address error or unsuccessful delivery that was not caused by Topxon.
10. Damaged or Incorrect Items
Please inspect your order promptly after delivery.
If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible, preferably within 48 hours of delivery.
Please include:
-
Your order number
-
Clear photographs of the item
-
Photos of the packaging
-
Images showing the damage or issue
We will review the information provided and work with you to provide an appropriate solution in accordance with our Return & Refund Policy, which may include a replacement or refund where applicable.
11. Order Changes and Cancellations
If you need to modify or cancel your order, please contact our Customer Support team as soon as possible after placing your order.
We will make reasonable efforts to accommodate your request before your order enters processing.
Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.
For additional information regarding canceled orders and refunds, please refer to our Payment Policy and Return & Refund Policy.
12. Customer Support
If you have any questions regarding shipping, delivery, tracking, or your order, please contact us.
Brand Name
Topxon
Website
Phone
+1 301-235-2123
Business Address
Topxon
5869 Pine Tree Dr
Miami Beach, FL 33140
United States
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM ET
Saturday: 9:00 AM – 3:00 PM ET
Sunday: Closed
We aim to respond to customer inquiries within 24–48 business hours.
Policy Consistency
This Shipping Policy should be read together with our Payment Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.
These policies are designed to provide clear, consistent, and transparent information regarding order processing, shipping, payments, returns, refunds, privacy, and customer support, helping ensure a reliable shopping experience for every customer.
- Choosing a selection results in a full page refresh.